About the Role
Customer Care Linguists (CCL) is seeking Haitian Creole–English interpreters to provide over-the-phone interpretation (OPI) and video remote interpretation (VRI). In this role, you will help Haitian Creole-speaking and English-speaking participants communicate clearly during live conversations.
Assignments may involve healthcare, customer service, or other service settings. The interpreter must convey each speaker’s meaning accurately while remaining impartial and protecting confidential information.
Responsibilities
Interpret live conversations between Haitian Creole and English in both directions by phone and video.
Convey each speaker’s message completely and accurately without adding, omitting, or changing information.
Manage turn-taking and request clarification when needed to ensure accurate interpretation.
Use appropriate terminology and prepare for the subject matter of assigned conversations.
Maintain confidentiality and follow CCL’s professional interpreting standards.
Work from a quiet, private environment and remain prepared for accepted assignments.
Candidates selected to move forward will complete CCL’s interview and language assessment process before being considered for assignments.
Requirements
High school diploma or equivalent.
Professional fluency in Spanish and English, with the ability to interpret accurately in both directions.
At least one year of live interpreting experience, preferably over the phone or by video.
Familiarity with medical terminology and the ability to prepare for the vocabulary used in each assignment.
Strong listening, note-taking, memory, and communication skills.
Ability to interpret accurately while remaining impartial, respectful, and calm during sensitive conversations.
Commitment to confidentiality and CCL’s professional interpreting standards.
A quiet, private workspace, reliable high-speed internet, a computer, a quality headset, and a working camera for video assignments.
Willingness to complete CCL’s interview, language assessment, and onboarding process.
Preferred: Healthcare interpreting training or certification and experience with legal or community-service terminology.
About the Company
Customer Care Linguists (CCL) provides multilingual customer support and interpretation services to help organizations communicate clearly with the people they serve. Our services include over-the-phone and video remote interpretation, with a strong focus on healthcare communication.
We believe language access should help people understand their options, express their needs, and feel heard. We work with interpreters who value accuracy, confidentiality, professionalism, and respectful communication.